By ordering any products listed on our website known as www.roosscarves.com. (“Website”), you agree that you have read, understand and accept the terms and conditions set forth below. If you do not agree with any part of these terms and conditions, please do not order or alternatively, you may contact our customer service officer at email@example.com or 601-159809496 for further clarification.
- When you order our products, you are making an offer to order, which if accepted by us, will result in a binding contract. We reserve the right not to accept or process your order without reason.
- To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
We will take reasonable care to make our site secure. All online banking transactions on this site are processed using Billplz to process FPX & Wallet payment and PayHalal for payment using credit cards & BNPL, which is a secure online payment gateway that encrypts your details in a secure host environment. In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.
Products Pricing and Availability
- Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. Despite payment made, if we discover an error in the price or the product which you have ordered is no longer available, we will inform you of this within three (3) working days from the date of order placement and give you the option of reconfirming your order or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If the order is cancelled and you have already paid for the product, you will receive a full refund within seven (7) working days subject to our Refund Policy as set forth below.
- This Website may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to refuse to fill any orders that you may place based on the erroneous or inaccurate information on the Website, including, without limitation,errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or delivery policies.
- Products will not be made available for resale purposes and any orders suspected to have characteristics of reselling will not be accepted. To protect our intellectual property rights, we reserve the absolute discretion to cancel all subsequent orders from the same customer who involved in any suspected resale of our products for personal or business profit.
Request for order cancellation shall be made within twenty four (24) hours from the time of placement of your order (“Grace Period”) by contacting our customer service officer at firstname.lastname@example.org or 601-159809496. Any request for cancellation made after the Grace Period will not be entertained. We reserve the absolute discretion to approve or reject your request for cancellation. For cancellation of your order, you shall be responsible for the payment of an administrative charge which shall be determined by us prior to your cancellation. Notwithstanding anything stated to the contrary, no cancellation will be entertained once your orders have been shipped to your shipping address.
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.
Kindly take note that we will process all order within 24 hours after payment is received and take out around 3-7 working days based on daily order capacity. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.
- If your order containing a supplemental gift, such gift will be delivered to your shipping address together with you order. You are obliged to take all reasonable steps to ensure the safety standards and the general appropriateness of the supplemental gift offered to you. You shall exercise due diligence and care when using the supplemental gift for yourself and/or any third party and to the extent permitted by laws, you shall release from and indemnify us against all liability, cost, loss and/or expenses arising out of your use of any of the supplemental gift including (but not limited to) loss of income, loss of opportunity, personal injury and damage to your property, whether direct or consequential or foreseeable, due to some negligent act or omission or otherwise.
- Supplemental gift is not exchangeable for cash consideration. In the event the supplemental gift is unavailable, we reserve the absolute discretion to substitute and/or replace the supplemental gift with any other product which is of equivalent value. We will not entertain any complaints as to the quality of the supplemental gift provided to you.
- We reserve the absolute discretion to amend any terms and conditions contained herein at any time we deem fit and appropriate and all amendments will be published onto the Website. Your continue usage of the Website and placement of order will be deemed to constitute your acceptance of these amendments (if any).
- These terms and conditions are governed by the applicable laws of Malaysia and you hereby agree to submit to the non-exclusive jurisdiction of the Malaysian courts.