Free Shipping For Order More Than RM 170

Frequently Ask Question

For sure we got the Answer to your Questions! For anything else you need help with, let us know right away. Call our customer service line at or email us at

Most Popular Question

You can be a part of our #roosarians by follow our instagram @roosscarves to get latest update or get the latest updates regarding our product signup here

You can signup to be a part of #roosarians, you will be updated on our new arrivals, exclusive discounts, promotions and flash sales. Also, I’ll keep you updated on Instagram at @roosscarves – follow us there!

We have multiple ways for you to securely make payments online.

  • Online banking (FPX) via BillPlz
  • Credit & Debit Card (Visa & Mastercard only). All our payment gateways capture payments in Malaysian Ringgit. For international cards, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.
  • E-wallet
  • BNPL (atome, Grab Pay Later, MyIou & Shopback) via PayHalal

Registration & Checkout

You don’t, you will ask to register once you successfully checkout. Registering helps speed up the checkout process for you as your billing and shipping details are stored. It also allows you to keep track of your current and past orders, as well as payment status.

You will get to enjoy exclusive deals, collect store credit and apply discount codes when you shop as a VIP #roosarians. 

If you didn’t register to shop, your information won’t be stored and that means you won’t be able to check your order history! You will also miss out on #roosarians exclusive benefits such as deals, offers, and store credits.

You can register by filling in your details at the Sign Up page on website or just click it here

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still didn’t receive an email, write to and our beloved team will assist you promptly.

The promise is confidentiality. We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes or you might want to get through our Privacy Policy

Order & Returns

Just simply “add to cart” the item, checkout and follow then further instruction to complete your order. Voila! but, we recommend you to register and be one of our VIP #roosarian to fasten the order process! stop filling the form twice, make it now and see the magic happen!

There are 4 possible situation

  1. The code has expired.
  2. The code has been redeem before, and for single used only.
  3. You might get the code from untrusted source, we provide the code only for our VIP #roosarian only.
  4. We have the rights to amend the terms & condition at any time.

Cannot, you need to make another order. Yes, you will charge the delivery twice, but try to communicate with us, we might help you with the delivery process. Because we love our customer.

Usually, the order automatically cancelled due to unsuccessful payment from payment gateway however, if the payment already deducted from your side, you might want to contact us through our official communication channel to further investigate.

Fret not, our customer service team are ready to serve you!

“We are all dreaming of some magical rose garden over the horizon instead of enjoying the roses blooming outside our windows today.”

© 2023 Roosscarves. All Rights Reserved. Fully owned by HSF Group Sdn Bhd (1268247-P)

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